Acme Accounting Services (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and store your personal data when you use our website or engage with our services.

1. Who We Are

Acme Accounting Services is operated by Ben Kennell, trading from 88 Glanville Pl, Kesgrave, Ipswich IP5 1NQ. You can contact us at info@acme-accounting.co.uk or on 07523 817053.

2. What Data We Collect

We may collect and process the following personal data:

• Name, email address, phone number, and business details when you contact us or complete a form on our website
• Financial and accounting information required to provide our services
• Technical data (IP address, browser type, device information) collected automatically when you visit our website

3. How We Use Your Data

We use your personal data to:

• Respond to enquiries and provide accounting services
• Fulfil contractual obligations to clients
• Comply with legal and regulatory requirements (including HMRC obligations)
• Improve our website and services

4. Legal Basis for Processing

We process your data on the following legal bases: performance of a contract (where we provide services to you), compliance with a legal obligation, and our legitimate interests in operating our business.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements. Client financial records are retained for a minimum of 6 years in accordance with HMRC requirements.

6. Your Rights

Under UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data (subject to legal obligations); object to processing; and request restriction of processing. To exercise any of these rights, contact us at info@acme-accounting.co.uk.

7. Third Parties

We use Xero (cloud accounting software) to process client financial data. Xero operates under its own privacy policy. We do not sell, trade, or transfer your personal data to other third parties without your consent, except where required by law.

8. Cookies

Our website may use cookies to improve your browsing experience. You can control cookies through your browser settings. We do not use cookies for advertising purposes.

9. Contact & Complaints

If you have any concerns about how we handle your data, please contact us at info@acme-accounting.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.